Based on our research the influence of salespeople is decreasing in most industries. You know why? Because salespeople are desperately in need of an upgrade.
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In most industries potential customers look for information and decisions facts when considering buying a product or service of a specific company […]
With Voice of the customer (VoC) you can capture the perceptions of your customers and thus you are able make improvements where […]
Customers want the salesperson to help them make the right decision with ‘Rep highly knowledgeable’ ranking the highest of ‘key aspects of […]
The Swiss retail industry is facing enormous losses. But don’t step in the sales trap – these days every retailer gives customers […]